Reference

Terms That Cover Your 345wen Account

These terms set out what you agree to when you open and use a 345wen account, including how deposits via JazzCash, Easypaisa and Raast are handled, what we expect from you, and what you can expect from us.

Account eligibility appliesLocal payment rules coveredJurisdiction-dependent accessDispute process includedSubject to local law
345wen Terms That Cover Your 345wen Account
TERMS CONTACT

Reach Us About These Terms

If a clause in these terms is unclear, or if you want to raise a concern about how they have been applied to your account, our support team can walk you through it. We handle terms-related queries through the channels below.

Live Chat Start a chat from your account dashboard. Our team can clarify any clause, explain a decision, or escalate a formal dispute on your behalf.
Email Support Write to our support address for a written record of your query. We respond to terms and account questions and keep a thread you can refer back to.
Account Help Centre The Help Centre covers common terms questions — account suspension, wallet verification steps, and what happens when a transaction is disputed.
HOW WE OPERATE

How 345wen Handles Your Account Data

We hold your account data only as long as it is needed for the purpose it was collected — transaction records, identity verification, and support history. Here is how we approach the key areas that affect your account.

Identity Verification

Before we release a withdrawal to your JazzCash, Easypaisa or Raast wallet, we confirm the registered name matches the wallet holder. This step protects your funds from misdirected transfers.

Account Security

Your account is protected by a one-time PIN sent to your registered mobile number at each login. If you suspect unauthorised access, contact support immediately to freeze the account.

Data Retention

We keep transaction and identity records for the period required under applicable financial regulations. You can request a summary of what we hold by contacting support with your account number.

Requesting Changes

To update your registered mobile number or wallet details, submit a request through the Help Centre. Changes to payment details require a re-verification step before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to real account situations.

These terms apply to anyone who opens an account on 345wen. Access is subject to local law, and eligibility depends on the region where you are located at the time of registration.

We will always notify you through your registered account before any change takes effect. Continuing to use your account after that notice means you accept the updated version.

If any clause conflicts with applicable local law, that clause does not apply to you. The remaining terms stay in force and your statutory rights under Pakistan regulations are not affected.

Contact our support team via live chat or email with your account number and the transaction or decision in question. We will open a formal dispute record and respond with our findings.

We retain transaction records and identity verification data for the period required by applicable financial regulations. You can request a summary of your data by contacting support directly.

Contact support immediately to freeze your account. We will review the login history, confirm whether the access was authorised, and guide you through the next steps to secure your wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.